Legal

Terms of Service

Effective 9 October 2026

1. Agreement

These terms apply when you use arby: the arby device's software, the arby app and the online services behind them (the "Service"). The Service is operated and provided by WISED S.r.l., with registered office at Viale Giuseppe Azari 72, 28922 Verbania (VB), Italy, VAT and tax no. 02732850033 ("we", "us"). By using the Service, you accept these terms. Our Privacy Policy explains how we handle your data.

Registered with the Business Register at the Camera di Commercio Monte Rosa Laghi Alto Piemonte, registration no. 02732850033; REA VB-310419. Our certified email (PEC) address is [email protected].

The purchase of an arby device is governed by separate terms of sale.

2. The Service

arby is a voice assistant. It answers questions and, when you ask, carries out tasks for you on websites and in apps, inside isolated sandboxes on our servers. You can connect accounts, such as email (read-only) and password managers, so that it can help with them.

arby relies on AI models. Its answers can be incomplete or wrong, and websites can change or fail. Check anything important, such as dates, prices and bookings, before you rely on it.

3. Your account

• You must be at least 16 years old to use the Service.
• Keep your device and account secure. You are responsible for what happens through them. Tell us right away at [email protected] if you believe someone else is using them.

4. Actions arby takes for you

• arby acts on your instructions. Before a consequential step, such as submitting a booking, an order or a payment, it asks for your approval. When you approve, you authorise that action, and you are responsible for it as if you had taken it yourself, including any costs or obligations it creates with third parties.
• You can cancel a task at any time. A step that was already completed, such as a booking a website already confirmed, may not be reversible through arby.
• Your dealings with websites and services arby uses for you are between you and them, under their own terms. You are responsible for following those terms.

5. Connected accounts

• You may connect only accounts that are yours, or that you are authorised to connect.
• Email access is read-only. arby cannot send, delete or change your email.
• arby uses only the logins you place in the dedicated "Arby" folder or vault of your password manager.
• You can disconnect any account at any time.

6. Acceptable use

You must not use the Service to:

• break the law or infringe anyone's rights, including their privacy;
• access accounts, data or systems you are not authorised to access;
• send spam, commit fraud, or harass anyone;
• attack, overload or disrupt websites or services, including ours, or get around their security or usage limits;
• reverse engineer the Service, or try to escape its sandboxes, except where the law allows it.

We may suspend or end access for anyone who breaks these rules.

7. Our rights and yours

Arby is a project by Mattia Puppo and WISED S.r.l. Intellectual property rights in Arby, including its software and brand, remain with their respective owners.

We give you a personal, non-exclusive, non-transferable licence to use the Service while these terms apply. Your content and data remain yours. You give us permission to process them only as needed to provide the Service, as described in the Privacy Policy.

8. Changes and availability

We work to keep the Service running, but we cannot guarantee that it will always be available or error-free. We may change or discontinue features. If we discontinue the Service as a whole, we will tell you at least 30 days in advance and help you export your data.

9. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, or for the acts, content or availability of third-party websites and services. Nothing in these terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud or gross negligence. Nothing in these terms limits your statutory rights as a consumer.

10. Ending the agreement

You can stop using the Service and delete your account at any time. We may end these terms with 30 days' notice, or immediately if you seriously breach them. When they end, we delete your data as described in the Privacy Policy.

11. Governing law

These terms are governed by Italian law. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring proceedings in the courts of your place of residence.

12. Changes to these terms

If we change these terms, we will post the new version here. If the changes are significant, we will notify you at least 30 days before they take effect. If you don't agree, you can stop using the Service before then.

13. Contact

Questions about these terms: [email protected].